Contact the Editor
One inbox, read by Daniel Mercer, who edits this site. Write if a price is out of date, if you are choosing between platforms and want a second opinion on the numbers, or if you represent a vendor and something we say about your product is wrong.
Get in Touch
Put the topic in the subject line
Start the subject with one of four words: Correction, Question, Tool or Vendor, followed by the page or platform you mean. "Correction: Brevo free plan" is much easier to triage than "Hello".
If you represent a vendor
Tell us what changed (a new plan, a retired free tier, a new integration), link the page where you published it, and name the page on this site that mentions it. A change that is documented on your own site can be reflected after a re-read; a change that exists only in a sales call cannot.
What to include, by type of message
| Kind of message | Include | What happens next |
|---|---|---|
| Correction | The URL of our page, the sentence or number you dispute, and the vendor page that shows the right figure | The vendor page is re-read; if it supports you, the page is edited and its date updated |
| Question about choosing a tool | Your list size, how often you send, which website builder or store you use, and a monthly budget | You get a pointer to the page and the plan limits that apply to you, or a plain statement that we have no page that fits |
| Tool or page suggestion | The platform's name, its public pricing URL and the audience you think is missing | The suggestion is checked against whether the vendor publishes prices we can cite |
| Vendor update | What changed, where it is documented, and which of our pages mention it | The documented change is checked on your site before any edit |
An example of a message that gets a useful answer
"We are a bakery with about 1,800 subscribers. We send two newsletters a month and an occasional sale email, and our site is on Squarespace. Is the free plan enough?"
That message contains everything needed for arithmetic. Two newsletters to 1,800 people is 3,600 emails a month before the sale mail. Mailchimp's free plan allows up to 250 contacts and 500 sends a month, so it is out. MailerLite's free plan allows 2,500 emails a month but only up to 250 subscribers, so the subscriber cap rules it out. Brevo's free plan stores up to 100,000 contacts and caps sending at 300 emails a day, which means one newsletter to 1,800 people would take six days to go out. The honest answer is that a free plan does not fit this bakery, and the question becomes which paid entry plan does. Brevo's Starter plan starts at $9 a month for 5,000 emails, so the send volume fits with room for the sale mail; the pricing page's first tier lists storage for 500 contacts, so the next step is to select 1,800 contacts there and read the price it shows.
A message that says only "which tool is best for a small business?" gets a pointer to the use-case guides instead.
What we cannot help with
| Request | Why not, and where to go |
|---|---|
| Account or billing problems with a platform | We do not run any vendor's support desk. Use the help center of the platform you pay for. |
| A guarantee that your emails will reach the inbox | Nobody outside the mailbox providers can promise that, and we will not repeat a vendor claim that does. Our deliverability guide covers what you can control. |
| Legal advice on consent, privacy or advertising rules | We describe how platforms handle consent, not what your jurisdiction requires. Ask a lawyer, and ask the vendor for its data processing terms. |
| A quote for your exact bill | Prices scale with contacts, sends and seats. We show the arithmetic at example list sizes; the vendor's pricing page gives the number for yours. |
| Hands-on test results | The site compares what vendors publish and does not claim campaign tests we have not run. See how we evaluate. |
Pricing pages we re-read most often
If you are writing about a price, these are the pages a correction is checked against.
Common questions
Will I get a reply?
Usually within one to two working days. Corrections that could lead someone to a wrong buying decision are read first.
Can a vendor pay to change a ranking or a verdict?
No. A vendor can correct a fact that its own public pages support. Tell us where it is published and we will check it. How each page reaches its verdict is written down on how we evaluate.
Do you review tools on request?
We add platforms when their pricing is public and their audience fits this site, which covers general small-business email tools. A platform that publishes no prices cannot be compared honestly, so send its pricing URL along with the request.
Is there a phone number?
No. Email keeps the evidence for a correction, with the URL and the vendor page, in one thread.
Do you write guest posts?
Rarely. A pitch has to be about a specific price, limit or migration step, cited to the vendor's own page.
Before you write, try these pages
| You want to know | Open |
|---|---|
| What a platform offers on its own terms | Tools directory |
| How two platforms differ on price and limits | Compare hub |
| Which platform suits your website builder or trade | Use-case guides |
| Where to go after a price rise or a bad fit | Alternatives |
| How segmentation, testing and deliverability work | Blog |
Looking for email marketing guidance?